Frequently Asked Questions
Straight answers about service.
Review pricing, visit details, scheduling, sanitation, and services for property managers.
Residential Service
What's included in every visit?
Every visit includes waste removal, sanitizing, deodorizing, and off-site disposal. Before we leave, we confirm your gates are secure and leave yard notes. You'll also get an on-the-way text before we arrive and a completion email with pictures once the visit is done.
Will the same technician service my yard each week?
Yes. You get the same local technician each week, so you always know who's servicing your yard.
How will I know when the technician is coming and when the visit is done?
You'll receive an on-the-way text before the technician arrives, and a completion email with pictures after the visit is finished.
Do you check that my gates are secure?
Yes. Every visit includes a gate-secure confirmation and yard notes before the technician leaves.
What if my yard needs more than a regular visit, like after a vacation or before an event?
One-time cleanup service is available for initial deep cleans, events, seasonal maintenance, or after vacation.
Pricing and Scheduling
How much does weekly service cost?
Weekly service starts at $100 a month. We confirm your exact price for your dogs and yard.
Is there a setup fee?
No, there is no setup fee to start service.
What if I'm not satisfied with service in the first 30 days?
If you're dissatisfied within the first 30 days, we'll refund the unused portion of your service.
What areas do you serve?
We serve Woodland Hills, West Hills, Calabasas, Hidden Hills, Porter Ranch, Encino, Tarzana, and Canoga Park.
Can I get service more or less often than weekly?
Yes. Weekly, twice-weekly, and one-time service are all available on request.
Sanitation
What products do you use for sanitizing and deodorizing?
We use professional-grade, eco-friendly products that are safe for pets, children, and the environment.
Is sanitizing and deodorizing included in every visit?
Yes, every visit includes sanitizing and deodorizing along with waste removal and off-site disposal.
Are your sanitizing and deodorizing products safe for pets and children?
The professional-grade, eco-friendly products we use are described as safe for pets, children, and the environment.
Property Managers
What does your HOA waste station service include?
HOA service includes emptying waste stations, replacing bags, sanitizing surrounding areas as needed, and maintaining odor-free bins.
Can you provide insurance documentation?
Yes, insurance documentation is available on request.
Surf & Turf
Read the full Surf & Turf page.
Why does leftover dog poop in my yard matter?
Leftover dog poop contains harmful bacteria, parasites, and pathogens that can contaminate your yard and put your family and pets at risk.
Can dog poop in the yard spread into my home?
Yes. When dog poop is tracked back into your home on shoes or paws, these contaminants can spread to your floors, carpets, and other surfaces.
Does dog poop attract flies?
Yes. Dog poop attracts flies that feed and breed on waste, and these flies can carry bacteria and other contaminants onto your patio, outdoor furniture, and even into your home. Weekly Scoop removes the waste before it attracts more flies.
Isn't picking up dog poop myself enough?
It may seem like enough, but harmful bacteria and parasites can remain behind even when your yard looks clean. Regular pet waste removal with the correct sanitizing and deodorizing helps protect your family's health, keeps your yard clean, and prevents unwanted odors and contamination.